Common inquiries regarding Dhaka Airport Meet and Greet and protocol assistance.
What is a meet and greet service?
A meet and greet service is an airport concierge service where a professional protocol officer receives passengers directly at the terminal (aerobridge exit or curbside drop-off), provides personalized luggage porterage, guides through fast-track immigration and security, and escorts travelers comfortably to their vehicle or connecting flight.
What is meet and greet service at Dhaka airport?
Meet and greet service at Dhaka Airport (Hazrat Shahjalal International Airport - HSIA) is a specialized passenger facilitation service provided by Flight Care. Our officer meets arriving or departing passengers with a name placard, guides through priority immigration channels, collects checked baggage from carousels, provides wheelchair assistance if needed, and escorts to parking with a 100% Payment After Service guarantee.
What is meet and greet at the airport?
Meet and greet at the airport is a dedicated VIP assistance service created to eliminate terminal stress. An assigned agent assists passengers through every airport touchpoint—including aerobridge welcome, airline check-in, luggage handling, immigration queue navigation, duty-free shopping, lounge access, and vehicle linkup.
What is included in meet and greet?
Airport meet and greet includes: (1) Personalized name placard reception at the aircraft door / aerobridge or departure drop-off; (2) Fast-track immigration, customs clearance, and visa guidance; (3) Dedicated luggage porter assistance and trolley handling; (4) Wheelchair care for seniors or sick patients; and (5) Escort to executive airport lounges or ground transportation.
Where will the Flight Care protocol officer meet me?
For arriving passengers, our officer greets you at the aerobridge exit or arrival terminal concourse holding a personalized name placard. For departing passengers, the officer meets you curbside at the Terminal 1 or 2 drop-off canopy.
How does 'Payment After Service' work?
You can book on our website without making any advance payment. After your airport protocol service is successfully delivered at Hazrat Shahjalal International Airport, you can pay the officer via Cash, bKash, Nagad, or Bank Card.
Can you arrange wheelchair assistance for elderly parents?
Yes, our Wheelchair Escort service is tailored for senior citizens and elderly travelers. A dedicated assistant escorts them smoothly from the aircraft seat through immigration to the car parking area.
What happens if my flight arrives late at night?
Flight Care operates 24 hours a day, 7 days a week, 365 days a year. Our dispatch center tracks your flight live on radar, so our officers will always be on time regardless of delays.